Client Review on Fibrenew Industries
Feedback:
I was extremely disappointed with the customer service and lack of flexibility in negotiating the repair of my chaise lounge that their cleaning products clearly damaged. The chaise lounge was in excellent condition and only slightly soiled and after the cleaning, it was full of cracks ... Blair (the owner) refused to accept any responsibility for this!!! He gave me excuse after excuse as to why it was my fault ... e.g. the cracks were in the dye before and his cleaning products exposed this (which he neglected to inform me beforehand might occur) ... the cracks were covered by heavy soil (the chaise lounge had very little use and I only choose to clean it as I was moving to a brand new place) ... it wasn’t real leather but vinyl and they don’t repair that (despite his website clearly indicating that they do both leather and vinyl cleaning and repairs). In conclusion, I found Blair to be very unprofessional and Fibrenew does endorse customer satisfaction. I most definitely would not recommend using Fibrenew!!! Amy
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