Client Review on Firenza Pizza
Feedback:
This place has really gone down hill since they opened, the taste of the food has gotten progressively worse. The last time we ordered from them, we ordered they messed up our order. We ordered a large pizza, a small pizza, wings and extra sauce. When we got the pizzas, they were 2 smalls and they didn't include the extra sauce we paid for. We called the store and the manager, Richard, was rude with us since our daughter was crying in the background and he initially had trouble hearing us. After explaining that the order was incorrect he made an excuse saying "We didn't take this over the computer, we took it over the phone. You're going to have to call grubhub buddy." We called grubhub and they refunded the mistakes made by the restaurant. Some ways for firenza to make sure this doesn't happen again is: 1. When your computer is "down", confirm any "upgrades" over the phone. For example, firenza lists their large pizza as a small pizza with a large upgrade. Since firenza has made their ordering system confusing on grubhub, it's important to confirm the "upgrades" if your computer is down. 2. Don't be rude to customers when they come in or when they call in, if the manager is rude and doesn't care, the other employees will take that example.
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