Client Review on Firenza Pizza
Feedback:
I’ve been going here for 2 years and lately my experience has been terrible. The food has been fairly good but the customer service is horrible. I was there two weeks ago and 1 of the female employees was arguing with an older male employee and young male employee. The whole thing was embarrassing. I was there again tonight and there 4 employees working and all but one female employee (curly hair and glasses) seemed like it was an inconvenience for us to be there eating. The tables are always dirty. Trash overflowing. No one says”Welcome to Firenza” when you walk in the door anymore. I’ve seen an employee sleeping in a booth. Phone chargers and drinks in booths. Employees don’t know how to redeem rewards. There has been a couple times when we’ve asked for a topping (like asparagus or cilantro) and were told that they don’t have it. I ordered the Chipotle pizza and there wasn’t any pico de gallo on it. I would have asked for more but everyone disappeared (except for the curly hair girl who was making pizzas). The prices of the pizza have gone up have gone up which is understandable but could the employees at least have a welcoming attitude and clean the place. Otherwise what’s the point of continuing to go there. I use to recommend the place to everyone but not so much anymore. I don’t know what’s going on but it will be a while before I go back.
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