Client Reviews on Firkin Group of Pubs, The
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The customer service is regularly prompt, excellent character, very friendly staff. I will return again when I am nearby.
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The menu and service were beyond our expectations. I absolutely loved the environment of this place. Superb place to take my family out for lunch.
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The food and service were beyond my expectations. We truly enjoyed the vibes of this spot. Awesome place to take my family out for dinner.
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The restaurant is first-rate and spacious, the meals was yummy and the rates were very economical. fast, productive service and very amiable staff. I recommend this place.
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Fantastic and delightful food, I liked the vibes this spot has, and the cashiers were helpful. Will definitely visit here next time.
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Exceptional food, very nice staff members, always excellent atmosphere. They charge affordable prices and the food quality is excellent. Keep up the good work.
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This spot is awesome! Affordable pricing, big portions and the employees are consistently very friendly.
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Had a very good experience here with my girlfriend. The food comes quickly and the service is just good. Prices are affordable.
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Fantastic and tasty food, I love the ambience the spot has, and the cashiers were super nice. I will surely come back in the future.
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This related to the Owl and Firkin. will start out with the positive. Nachos were tasty with a ton of cheese, not cheap at $16 but kudos to the kitchen for loading it up. Service was ok. The main issue I had was that I ordered a whiskey neat and as per their menu I expected 1.5oz. It looked light in the glass but it was dark, once I got it in my mouth I would bet my life it was closer to .75oz, very disappointing and because of this I will never recommend this place nor go back. This is the oldest scam in the book.I got an email back from someone at the Firkin, Scott - no last name or title telling me the shot should have been 1oz and he is sure it was measured out properly. That appears to be contrary to what the Firkin's own menu states (see image below, spirits are to be 1.5oz's). Kudos for the Firkin for defending their position so poorly. My advice to your company is to take customer service a little more seriously.
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