Client Review on Firkin Group of Pubs, The
Feedback:
This related to the Owl and Firkin. will start out with the positive. Nachos were tasty with a ton of cheese, not cheap at $16 but kudos to the kitchen for loading it up. Service was ok. The main issue I had was that I ordered a whiskey neat and as per their menu I expected 1.5oz. It looked light in the glass but it was dark, once I got it in my mouth I would bet my life it was closer to .75oz, very disappointing and because of this I will never recommend this place nor go back. This is the oldest scam in the book.I got an email back from someone at the Firkin, Scott - no last name or title telling me the shot should have been 1oz and he is sure it was measured out properly. That appears to be contrary to what the Firkin's own menu states (see image below, spirits are to be 1.5oz's). Kudos for the Firkin for defending their position so poorly. My advice to your company is to take customer service a little more seriously.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
