Client Reviews on ExerTech
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I have been working with Fitness Machine Technicians for over 10 years. They are quick to respond and professional. They offer good service at an even better price. They are always fair and willing to help our client save money whenever possible. Our customer service ratings continue to be high in large part to their expert repairs that keep our equipment running.
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Bruce is completely lost with fixing machines, would highly recommend staying far away from this company
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As the Director of Campus Recreation at West Chester University I have had the opportunity to work with many different strength and conditioning, preventative maintenance and repair organizations across the country. I can honestly say Fitness Machine Technicians are the best I have contracted with! They are experts at a variety of commercial grade fitness equipment, provide timely response to questions and/or requests for repairs, are efficient with the work they provide, do a great job of explaining the diagnosis they arrived at with equipment not working properly, are a good value, and go out of their way to consistently provide outstanding customer service! I strongly recommend to others considering FMT as their service provider as they go above and beyond in exceeding expectations in regards to customer service, expertise, timely response, and value.
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Fitness Machine Technicians are reliable and get the job done! They have experts that are trained to service any line of equipment. Patrick Cahill took care of our Woodway treadmill and he was a pleasure to work with. Best in the Philadelphia Area!
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FMT is a great company. Their technicians are knowledgeable and quick to diagnose and make repairs. They get to know their clients and are great about checking in with previous issues and making sure we have exactly what we need.
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After multiple attempts to get someone out to fix my elliptical, I finally had a technician scheduled (6 weeks later). I spoke with him on the phone personally, and he told me when he is scheduled at 8:00 a.m., he is there at 8. Then he showed up at 9:00 am., replaced the broken belts on my elliptical, and asked me to test it to make sure it worked. I did, and yes, it worked. Then he proceeded to tighten the screws so tightly that the next day when I went to use it, the pedal kept scraping the side of the encasement, making it again unusable. I called him back, and he admitted that the screws must be too tight. He said he would get back and fix it but he never did. Now I have an elliptical that I spent over 200.00 to fix, and the case had to be removed so that I can use it.
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My company Fitness Trainers Inc has been working with Fitness Machine Technicians for years there service is excellent and responsive I highly recommend to all of my clients. Scott
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Terrific Service!I thought my expensive elliptical was beyond hope. Thankfully a friend told me about Fitness Machine Technicians.Turned out to be a only a loose connector plug. Saved me Big $$$ because I was just about to buy a new one!Thank you!
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These guys are first rate - Great value, price and they totally know their stuff. 5 Stars!
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I've worked with Don for 30 years in two different 150,000 square foot health clubs both high end facilities with very high customer expectations. Don has always been very responsive and easy to work with. He has also been able to navigate any issues finding parts for older equipment and has been quick to repair even the most challenging issues. Because of Don's efforts I have had no member complaints in either of my clubs regarding equipment downtime. I would recommend Don and his team to anyone in the industry.
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