Fossil Group, Inc.
Client Reviews on Fossil Group, Inc.
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Do not order from Fossil as they will not fulfill your order. They will drag your order out asking that you confirm your information. All lies, with no intent to process your order. DO NOT ORDER ANYTHING FROM THEM.
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Don't buy a Fossil watch! Dishonest sales tactics! My son was interested in a Fossil "Smart Watch" so he went to a Fossil store to inquire. The so-called "Smart Watch" was way too big to fit his wrist. The Fossil salesman had links removed so the watch would fit his wrist and told him that he could get a refund if he did not like the watch. The "smart watch" does not function properly! It does not link up to notify of texts and emails as advertised. My son went back to the store to get a refund after several wasted hours of attempting to get the watch to function as advertised. The store refused to refund or accept the watch back. The reason they gave for refusing the refund is because of the links that the Fossil store salesman removed as an inducement to get my son to buy the watch in the first place!
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The best company I’ve dealt with
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Great company that manufactures a variety of fashion products, including Swiss made mechanical watches, which I love and own several of.
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Flaky company and customer service. Another Chinese product company with same level of customer service. They Ship on their terms and their customer service is the worst i faced in my life time.. they slam phones.
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I found Fossil's latest 25% promotional discount misleading. Supply us with your email address and get 25% off your purchase with a limited one time promotional code, is the message I received when visiting your website. I supplied my email address, received the promotion code, went to purchase 2 watches and kept getting an error message saying I had already tried to use a similar code. When I called the 1-800 number the call centre agent said they have fielded numerous calls like this from prospective customers. If you want to attract and retain customers, be honest and upfront with them... avoid deceitful marketing/sales tactics and change your website to accurately reflect why a promotion code is not working... It should have said the promo code entered was not available for the specific watches I was attempting to purchase, NOT that I had already tried to use a similar code. You've ended up alienating a prospective customer instead of making one. I hope you read this and change your tactics & website response.
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A purse that I rarely use has a problem with the zipper closure and, of course, it is under the year warranty. Refuses to do anything for this nice purse.
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Had a terrible experience ordering from Fossil. Ordered a purse; it was defective. Sent to their warranty center, and I had to pay for shipping. They credited me the cost of the purse (w/o) shipping. The purse went up in price afterward, and they wouldn't replace. Offered a small discount. The whole process cost me tons of time and more money. Just awful.
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Incredibly poor customer service. I have been in an effort for a week and a half trying to get resolution on something that never should have happened.Unhappy here. And this from a very cheerful fellow.
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Wonderful company to work for. HQ has fantastic resources and facilities available for staff
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