Fossil Group, Inc.
Client Review on Fossil Group, Inc.
Feedback:
I found Fossil's latest 25% promotional discount misleading. Supply us with your email address and get 25% off your purchase with a limited one time promotional code, is the message I received when visiting your website. I supplied my email address, received the promotion code, went to purchase 2 watches and kept getting an error message saying I had already tried to use a similar code. When I called the 1-800 number the call centre agent said they have fielded numerous calls like this from prospective customers. If you want to attract and retain customers, be honest and upfront with them... avoid deceitful marketing/sales tactics and change your website to accurately reflect why a promotion code is not working... It should have said the promo code entered was not available for the specific watches I was attempting to purchase, NOT that I had already tried to use a similar code. You've ended up alienating a prospective customer instead of making one. I hope you read this and change your tactics & website response.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
