Client Review on Fuzz Wax Bar
Feedback:
I booked an appointment for a service I had recently heard about, but never personally experienced before. For those reasons, I was nervous about the appointment, so I called first thing that morning to confirm that it's a common service and was assured that they do it all the time. When I got into the room with my Fuzzologist, Alexa, she had never done a neck hairline wax before. I let her know that I took precaution to call and confirm I'd have an easy experience with a knowledgeable Fuzzologist and that I was a bit hesitant to move forward with the wax since she'd never done it before. She, at that point, said several times that it would be fine and we'd go slow but seemed very confused about what was going on in general. So much so that I had to show her pictures on my phone. At the end, she gave me a small mirror to see the back of my head and i noticed that my neck on one side was very red. She assured me that it wasn't a bruise and it would go away within an hour or two. It's now three days later and my skin is so red, burnt, peeling, very sore and I wasn't able to wear my hair up to the event I was getting this service done for. I DMd the company on twitter and was told I'd hear back from the district manager, Ashley Carty, but haven't. I can't believe the lack to response on this. I'll be escalating this to the appropriate channels immediately given the lack of support.
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