Fuzzys Taco Shop
Client Review on Fuzzys Taco Shop
Feedback:
E Berry St. Dining in is a problem for the kitchen. I placed an order for chicken quesadillas to be in side dining. The people are the counter register were fantastic, but when I went to pick up my food it was placed in a to go box, even though the receipt clearly said it was dine in. I asked the gentleman with the mustache to please place it in a plate because it was a dine in order. The younger kitchen worker started to place it on a plate and he instructed him not to. I asked politely if I could have it on the plate because it was a dine in order and he said no. I said are you telling me I have do it myself and he said yes and pointed to a plate on the kitchen line. I said really and he said yes, even though my receipt clearly said and stamped dine in. I've never had this level of service at any Fuzzy's around the Metroplex including those in Arlington and Irving and I've been to this one multiple times and this was very disappointing that the backend kitchen service ruined my experience. The very polite assistant manager said this was not the first time they've had complaints on this same gentleman and recommended that I complain upwards. If that level of service is a known commodity of the kitchen person who is the last point of contact for customers, then tyouhey should not be working for this organization. This store lost my future business and I question General Manager, Shawn Placencia's, judgment in keeping this employee as a face of the organization, even though his manager's have said they have forwarded complaints on this same employee from customers without action taken to adequately address basic customer service standards of business. Cashiers and managers should not have to explain that they've complained numerous times about an employee's poor service without any action being taken by the general manager who this was reported to previously. Failure to address poor service by a general manager is a kin to accepting poor service as an acceptable standard for your business operation. A copy of this message will be forwarded to the corporate offices of Fuzzy's Tacos International.
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