Fuzzys Taco Shop
Client Review on Fuzzys Taco Shop
Feedback:
My friend and I visited the Mansfield location this past Saturday, and were both double charged and overcharged due to a mistake on the bartender’s end. When we spoke to the manager about it, he accused us of trying to get free stuff. We explained that we didn’t want free stuff, we just only wanted to pay for what we ordered. Understandable right? One would think. I asked for his boss’s info and he refused to give it to me. He even told the bartender not to provide the information for the corporate office. The manager stated that if we really wanted to call corporate we could find the number online, and, once again, refused to write the number down. I found the phone number online and called corporate Saturday evening and left a voicemail and got no response. Today I checked my bank account and realized that they had refunded the $ to my account, then taken it out AGAIN! At this point I was livid. I called corporate again and explained the situation to the head receptionist. I got the regional managers email address and emailed him but received no response. I called back an hour later and the phone rang about 20 times before I was finally connected to a voicemail. I emailed the regional manager again and got no response. I believe Fuzzys should refund both of our charges due to the horrible experience we had and the wasted time we spent trying to explain our viewpoint to the manager. I also think my friend and I should both get gift cards to use at another fuzzys location. I look forward to Fuzzys corporate seeing this public review and righting the wrong done by one of its franchizes. Sincerely,Ms. Rogers
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