Client Review on Goodcents
Feedback:
Will not return to this Goodcents. I don’t recommend anyone visit here either. Delivery is beyond slow, blamed on the system not knowing the volume of the store which I understand but it’s not my problem. Sounds like they need a better online ordering system. Took them over an hour to deliver two sandwiches less than 1.8 miles away from their location. Got a call after about thirty minutes of waiting saying that they were behind and that my order would be next for delivery. I appreciate the phone call but it should have been done when my order was received so I could have just went and picked it up. Another 45 minutes goes by, I finally see the drivers car and see her go to the wrong house. I flag her down, tell her hey that’s for me, she looks down and looks back up and questions me about my order like I haven’t been waiting. Finally get it open it up and the sandwiches are semi warm. I call the next day and speak to the female owner, I ask for a refund and she kept going on and on with excuses and says I can’t refund you but can give you a discount on your next order which wasn’t up to par with my standards. I put in a complaint with corporate and they handled the situation very well. Stating all my issues were being address and the store would be issuing me a refund. Days go by and I still haven’t heard from the store or seen the refund in my bank. I decide to stop by the store and just get my refund, the female owner was there and explained the situation that I already spoke with her and that I spoke to corporate and they said that you would be issuing a refund and she got very defensive and rude. Telling me again that the system doesn’t know how busy they are and that she can’t give me a refund. I explain I have this long email from corporate saying your store is going to give me my refund and she rudely starts going on about how her store isn’t a corporate store and they aren’t in charge of her store. Finally she says well corporate can pay for it and she gives me my refund while muttering some nonsense.
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