Client Reviews on Goodcents
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I ask for wheat bread and got white and I ask if they would toasted my oven roasted chicken and they did not do it I will not be going back
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the manager was one of the rudest manager / people with bad makeup I've ever seen in my whole entire life her skin was so oily in her hands were so dirty I asked her to wash your hands and she said no that she already did today.
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Nice staff and friendly almost Always good food it just takes a minute sometimes when they are busy but I always go back.
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Will not return to this Goodcents. I don’t recommend anyone visit here either. Delivery is beyond slow, blamed on the system not knowing the volume of the store which I understand but it’s not my problem. Sounds like they need a better online ordering system. Took them over an hour to deliver two sandwiches less than 1.8 miles away from their location. Got a call after about thirty minutes of waiting saying that they were behind and that my order would be next for delivery. I appreciate the phone call but it should have been done when my order was received so I could have just went and picked it up. Another 45 minutes goes by, I finally see the drivers car and see her go to the wrong house. I flag her down, tell her hey that’s for me, she looks down and looks back up and questions me about my order like I haven’t been waiting. Finally get it open it up and the sandwiches are semi warm. I call the next day and speak to the female owner, I ask for a refund and she kept going on and on with excuses and says I can’t refund you but can give you a discount on your next order which wasn’t up to par with my standards. I put in a complaint with corporate and they handled the situation very well. Stating all my issues were being address and the store would be issuing me a refund. Days go by and I still haven’t heard from the store or seen the refund in my bank. I decide to stop by the store and just get my refund, the female owner was there and explained the situation that I already spoke with her and that I spoke to corporate and they said that you would be issuing a refund and she got very defensive and rude. Telling me again that the system doesn’t know how busy they are and that she can’t give me a refund. I explain I have this long email from corporate saying your store is going to give me my refund and she rudely starts going on about how her store isn’t a corporate store and they aren’t in charge of her store. Finally she says well corporate can pay for it and she gives me my refund while muttering some nonsense.
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I know this location has had some bad reviews in the past, but I feel like they're trying to improve. Tonight I ordered on the app and picked it up. The staff and I both checked my order, but didn't realize my soup was missing until I got home. I called and they were very apologetic. They said they'd make it fresh when I returned. Then a few minutes later they called and offered to deliver it to me free of charge. They even included their delicious cookie as an apology. We'll definitely keep giving them our business. Friendly staff goes a long way.
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Customer service is great, love their Italian Sub, cost is reasonable and place is always clean.
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(Translated by Google) Horrible (Original) Horriable
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Good food, just wished they had more delivery hours.
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The first time I ordered, I got a 16inch and it was perfect. The second time everything was wrong. It was supposed to a hot sub and they never heated or pressed it. I got a gallon of mayo and my veggies were just tossed on. Really disappointed. Won't be getting my business anymore.
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Terrible, so I usually get a delivery from this place and since my address is right between sugar creek and independence, the system charges me an extra dollar, now I explained it to the employees that it is not far away it's 3.7 miles away from the store, well they were understanding and took that extra charge off. And it's been like that the past two times, now I called to order and the weekend manager was rude and acted like she didn't want to do the work in delivering anything and stuck to the extra dollar, so I asked why is it 4 dollars anyways, and she replied with anything over 4 miles they charge that extra dollar, well I replied with its 3.7 miles away so I'm under that mark and her hard head being un-professional like she was said well anything over 3.5 miles and we round up, then why the hell tell me 4 miles then back track to 3.5 miles and rounding up... Terrible terrible customer service I will not go there again and I do not have anything good to say about that place if anyone asks.
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