groutsmith.com
Client Reviews on groutsmith.com
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Groutsmith repaired cracked grout in our Master Bathroom shower and tub surround. Did a great job. Looks so clean and new. Both Jonathan and Steven were very professional and polite. Would highly recommend them.
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Scheduling was easy, price was reasonable, groutsmith was well organized, had all the necessary equipment, and worked quick and efficiently.
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Cleaned my floors, grout and made my shower look brand new.
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Very happy with the professional job done on my shower floor. Workers were on time and courteous. I would use them again.
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The workman were polite and worked hard. I appreciated the fact that they took their shoes off while in the home! The job looked great when they were through.I have two suggestions for improvements:1) No one mentioned there was a minimum of 7 days required after job was completed before areas could be used. Eventually I inquired about this but no one got back to me. About one week before the scheduled job I asked again and was told about this one week cure time. Because residence was going to be occupied immediately after the job for one week, the job had to be re-scheduled. This basic info of a no use - 7 day cure time should have been offered by the company from the beginning and especially when scheduling date for the job. Had I not thought of it and asked again, it would have been a real mess with the residence in for a week and not being able to use the bathroom facilities where they would have had to go to a hotel or fly back out right away and re-schedule their trip. 2) scheduling and work crew on same page with the appointment time. I was informed with an email that the work crew would be arriving at 9 am and I would be given a 30 minute call in advance. The company was informed this was needed as I did not live on the property but would drive out to allow workman access to residence. I received a call by work crew at 9:30 am that they would be arriving but closer to 10:30 am. I asked him what happened to the 9 am arrival time and he knew nothing about it. Owner's had to pay the 1 1/2 hours of wait time which could have easily been avoided had scheduling & work crew been in better communication.I hope the company can make changes in these simple areas which would greatly improve the customer experience! Outside of the above areas, I was very pleased with the whole company!
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They were very professional... Great SERVICE
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As was our experience with past service, the service people arrived on time, were neat and did an excellent job
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Amazing - that's the only word. The grout in our new construction home seemed "inconsistent," and our builder recommended Groutsmith. The estimate was quick and efficient, and the results were simply amazing! All but 2 bedrooms are tile, and the entire process took about 3/4 of a day - but the results were great. My floors look like a model home now! Not only do our floors look great - but the ancillary tips we got (NEVER-EVER use a steam mop on grout, don't mop too often, dry shower floors as well as walls) were taken to heart. Absolutely would recommend Groutsmith and their team!
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Had them fix a dozen cracked tile. They do a great job. Andrew is an excellent installer.
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Did a good job, looks like new, just could not hide 1 cracked tile.
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