Habit Burger Grill
Client Review on Habit Burger Grill
Feedback:
Very disappointed with my recent experiences with this place. The website breaks down a great deal and refuses to accept standard debit or credit cards. Then you're forced to call the call center to place an order, which I had to do again. After waiting on hold several minutes, someone came on the line, took my order, confirmed it, took my credit card information, and told me when the order would be ready. I went to the store and was on time, but they had no record of my order whatsoever. The manager was very rude, curt and disrespectful, claiming that he would take no responsibility for what happened. He was dismissive and turned his back on me several times. I was both angry and frustrated since this was not the first time this has happened. He told me it would take another 7 to 10 minutes to make my order, but I was reluctant to have to wait as I had a Lyft ride out front waiting to give me a ride back to my home. At one point, because he didn't like the fact I was frustrated, he had the audacity to threaten to refuse to serve me at all. I was ready to walk out the door but he then came to his senses and went ahead and rushed the order. I was so upset when I left that I could not finish eating the food when I got home because I was so aggravated with the poor management attitude and the fact that my order never arrived at the store to begin with. Their food is pretty decent which is why I have continued to go back there, but I will no longer do business with The Habit until they get their collective act together ... meaning the website working properly, and friendly operators able to take an order over the phone and ensure that it gets sent to the store. But the unprofessional management attitude has to change. I will likely never do business with this sorry establishment again, and I will freely share my experiences with friends, neighbors and colleagues.
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