homestoryorangecounty.com
Client Review on homestoryorangecounty.com
Feedback:
Homestory has problems with just about every aspect of their business. We were told our doors would take 4-5 weeks. I think we are currently on week 13. No one ever called us to let us know there were production problems and when I reached out to them the answer was always "by the end of the week". They told me "by the end of the week" at least 3 times. When Homestory finally scheduled an install the crew they sent was so threatening and aggressive that my General Contractor had to send them away. This has been a complete nightmare. Homestory has production problems, customer service problems AND installation problems. I've heard numerous times that they are working to resolve these issues - they have a new supplier, they have new management, they have a new dedication to customer service - do NOT believe them. Homestory currently has a "D" rating with the Better Business Bureau. Based on my experience, I do not see this improving anytime soon.
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