Krispy Kreme Doughnut Corporation
Client Review on Krispy Kreme Doughnut Corporation
Feedback:
On 11/19/2017 at approximately 8:45 pm my daughter and I visited this location. The manager was mopping the floor at the side entrance and there was no Wet Floor sign at the door. As we carefully tipped across the floor, she looked up at us with a look of disgust, and continued to mop. Once we reached the counter, another employee was there, and she didn't greet us either. One other employee finally came over. I explained to her I received an offer on the Krispy Kreme app stating if I redeemed points from 11/19-11/21 I would receive a Bonus offer for a $4.99 Original Glazed Dozen next week. The other employee that didn't greet us initially acted as if the offer wasn't valid, and walked away. The employee assisting us stated she would try to see how it worked. The manager finally came up and told me that they don't have anything to do with the apps offers and they don't honor anything like this. This promotion is connected to the Panther's Scored! Promotion; I'm sure the Carolina Panthers Organization would be thrilled to know Krispy Kreme is telling customers they won't honor their app offers! I have earned enough points to redeem a dozen of doughnuts of any kind, and wanted to use them to purchase a dozen birthday cake doughnuts. They were advertising it but did not have any available at the window nor in the main case. I was forced to use the redemption for glazed only. I asked for the name of the general manager. The manager gave me the name, smiled, and walked away. She didn't apologize or anything.The young lady that helped us was really friendly. As we were leaving, a Latino couple came in. The manager smiled, greeted them, and told them the doughnuts were so good, they would melt in their mouths, so this shows she does know how to treat people in a humane manner. Unfortunately she chose not to do so in our case.As the wife of a disabled Gulf War Veteran, it's unfortunate, my daughter and I were subjected to such poor unprofessional service. Krispy Kreme solicited the support of the community to support the food bank, without our support, your doors would be closed, and the employees wouldn't have jobs.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
