Client Reviews on Maids, The-america's Maid Service
Feedback:
I am or I guess at this point I was a long term 14 year customer of the Maids. When I first became a customer, the original owner and staff were great to deal with and did a very nice and thorough job. The original owner passed on the business to his family and things have sadly not stayed the same. Very recently, the current owner left a message on my home voicemail stating that he hadn’t raised my rates in a long time and because of this he needed to speak to me about it. I was more than willing to discuss this with him when I got his voice mail a couple of days later when I returned from a job. I travel for my work and they should have my cell phone number, which they never called. His message was just 2 days prior to my next scheduled cleaning. They came every 3 weeks. As soon as I got back into town I tried repeatedly on the day of my scheduled cleaning to reach the owner, who wouldn’t return my calls. I then learned from his office manager he had removed me from the cleaning schedule until he had a chance to speak to me, which he never indicated he was going to do. I feel this is an unprofessional and reprehensible way to treat a long time loyal customer. Sadly, I feel now I have been given no choice but to find another house cleaning service since the owner of the Maids no longer wants or values my loyalty nor my business. The three stars indicate that overall I was happy with the cleaning service, but very unhappy with the way I was dealt with by the owner.
Feedback:
Nice company that has cleaning maids to clean your home (or certain rooms in your home) in many different parts all over the USA & a few provinces in Canada.
Feedback:
$305 for 3 beds 2.5 bath house normal use...will do business with a different company from now on.
Feedback:
I had Annette and her team come help with a deep clean project on my grandmother's house yesterday. They got straight to work upon arrival and didn't stop until they were done even knowing it would be longer than the estimated time. Since it wasn't a normal housecleaning, they weren't bothered by the massive amounts of cobwebs and old grease in the kitchen. The kitchen floor looked amazing and, even though there is still major work to be done overall on the house, a weight was lifted off my shoulders having them there to help. A wonderful experience with a very professional staff! I will use them again!
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