Marriott International
Client Review on Marriott International
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Eaten by Bed bugs!I checked into the Indianapolis Marriott Downtown hotel, 350 W. Maryland Avenue, Indianapolis Indiana on Wednesday morning, 10/3/2018 to attend a conference. I was assigned room # 1124, it appeared clean, but there was a musty, moisture odor in the room, toilet made a loud squeaky sound (without flushing), there was debris on the closet behind the entry door (& I noticed this because I placed my clothes in closet & scarf slid onto the floor). I reported toilet & they sent plumber right away to fix it, but it delayed my plans. Next day, @ 4:15 p.m., I returned to my room, cleaning lady came to clean, she was friendly enough, but when I told & showed her the debris, she changed her tone & became quite, totally shut down. I asked her not to clean the room because I was tired, but to change one bed's linen (because it appeared it had not been changed & I refused to sleep in it previous night) & pick up the used towels. She immediately said that she had to go and fetch toilet paper because she didn't have any. She was gone for 16 minutes so I called front to inquire of her return. The answerer told me to remove the do not disturb sign from my door & leave it accessible (which I had never touched the door since her departure. She returned 12 minutes after I called & was speaking on her cell phone, she sprayed from a bottle & mopped closet. My feet extended over the foot of bed for previous night, so I requested the bed be pulled from underneath headboard, they never did. I checked out on Sunday morning & was itching badly. I went to airport bathroom & saw that my right upper torso was red with separates insects bites that blended into patches, were swollen & skin very hard, same for left inside forearm, face on right top was also itching. By the time I arrived home in late afternoon, I was terrible with itch. On Tuesday, 10/9, after holiday, I visited Georgetown Hospital to get relief & I was told that I had been bitten by bedbug. They prescribed plenty of medicines. I called front desk manager Haley & reported bedbugs. She told me she'd have a service to check. She called me back 2 days later & told me their service found nothing in the room. So Sad, another person will be itching! I've always loved the Marriott, but so disappointed with this room.
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