Edition:

Client Reviews on Massage Envy

    • 1.1
  • 88 Reviews

Most helpful positive review

0 people found the following review helpful

By Eleana C. May 19, 2019

more

Most helpful critical review

0 people found the following review helpful

By Raeven Bennett Oct 18, 2019

more

Feedback:

I have serious concerns after reading customer reviews of problems with mismanagement of their contracts and credit cards. There does not seem to be any resolution or restoration of lost monies happening, lots of we are sorry about your issue from the managers and referrals to corporate, but no solutions

Feedback:

Absolutely horrible

Feedback:

It's too bad I can't give them a "0" for service. I have tried for a year to get me email login updated to no avail. After calling the local office and the corporate customer service number MULTIPLE times with no return call, I tried to reach the executive office and left messages for the Chief Commercial Officer Beth Stiller who did not respond. I also attempted to reach the CEO Joe Magnacca however, he is not listed in the phone directory...wonder why. I guess I shouldn't be surprised given all of the other reviews. What's disappointing is that the local franchises are usually awesome; it's just unfortunate they have to deal with a bunch of corporate clowns.

Feedback:

To Whom This May Concern, We have been members of Massage Envy for years. Over those years we have been to your Rochester, MI location, Rochester Hills, MI location as well as your Lexington, SC location. We have never had issues with any of these. However the issues with your Sandhills, SC location seems to be reoccurring. As I mentioned we have been paying members for years. My husband and I went to get a 90 minute couples massage back in April, 2019. When we got there they had made a mistake with the schedules and my husband couldn't get his massage. This mistake was that they didn't pay attention to the note that I was pregnant and scheduled me with an unlicensed prenatal therapist. Mine happened to be a male, which my husband of course didn't want. His was a licensed therapist, I believe her name was Jessica. As I said it was supposed to be a couples massage. Mind you at this time, I was 5 months pregnant. My husband said go ahead and get your massage because you need it and I will go shop around and come back to pick you up. We didn't make a big deal at the time, even though this was one of our 2 days off a month together. I needed one badly. I work 50-60 hours a week in retail and I needed to relax. 1. It was supposed to be notated that I was pregnant and it was not. 2. It is supposed to be notated that my husband doesn't want a male therapist, it must not be either 3. I have told them that we only get 2 days off a month together So here we are in October. I called last week to schedule an appointment for today Tuesday October 8th. We were given an appointment at 1230 for a 90 minute massage. Great! So this morning I receive a call from someone who was pleasant letting me know that unfortunately we can't have a couples massage because my husband's therapist isn't available. Well this takes the cake! This is my first massage since having our baby in July. This was a planned date day for us. As I mentioned it is 1 of our 2 days off together. I got a babysitter for our baby today. I told the woman on the phone that it wasn't fair for me to continue to be inconvenienced again by their scheduling issues. I explained what had happened last time. She apologized put me on hold. Then someone came on the line asking if my husband minded a Male therapist. I said no, she kept saying hello hello, I kept saying no. She hung up on me. Someone then called me back saying we had gotten disconnected. She explained the male therapist again. I again said no that's not an option. She said unfortunately that's the only option we have available. I told her that's unacceptable and its not fair that I again can't get a couples massage, I've already arranged for a babysitter(who I still have to pay by the way) and that they better figure something out. She then came back on and said the only other option is at 8pm for 60 minutes. Again I told her that's not acceptable. I told her that we expect our massage at 1230 and if they have to call around to other places thats what they need to do. She said I can't do that but I can have my manager call you. I told her I'm expecting a call and I still expect to receive a 90 minute couples massage today. She said she will have the manager call. I work in customer service every single day so I understand things happen. However when they continue to inconvenience the same customer, that's not providing great customer service. An apology isn't enough. My time is important, my quality time with my husband is even more important and my money is important. Today, once again I have been robbed of all 3. As a manager myself, I know how to resolve these issues. Well guess what, I have yet to see this happen from that branch. At the very least I expect if they can't meet our appointment today, that we BOTH receive a free 90 minute couples massage. That is the LEAST that they could do. As I mentioned we are paying members and have been for years. I expect as a member to be treated better then this. Once again, you have ruined our date day and much needed couples massage.

Feedback:

I have been a member of massage envy since 2015 and I recently had to cancel my membership. I will say that it took them 3 months to let me know that my membership was not canceled. They also charged my bank card without my approval. I will never use them again or refer them. They lack professionalism and proper communication skills.

Feedback:

We cancelled our membership and we specifically asked if we could transfer a massage per policy. They specifically mentioned that was ok. We call to schedule the massage, they say they changed policies and that’s no longer allowed. They gave us corporate number, no option to talk to a person, no call back. Unbelievable. Totally unprofessional. We were going to pick up our membership again in December, never again will we do business with this place.

Feedback:

Only a 1 because zero was not an option. Left my bracelet and necklace behind on accident as the last appointment of the day. Called the next day....no one answered or called back. Left messages. Called several more times and no one was willing to look or ask around for it. Could not get manager to call me. Front office staff was unprofessional. I am a member in Gahanna Ohio. Hoping someone higher up that cares about their company. Apparently Manager only comes in every couple of days. Is this really how a company operates....

Feedback:

Just finished a massage & I think I have a cracked rib. I was having a great experience until the moment I felt the pain. I got there early, staff was nice, but pads weren't working. I had to go to paperwork. I'm icing down now and breathing is getting better, but the pain is very high.

Feedback:

I signed up for the monthly renewal and wanted to cancel it. I have almost 1000.00 worth of massages I haven't used and they want me to use them before October. What a joke.They charged my new bank card without my approval because my other one expired. I will never use them again or refer them. I prefer to work with honest people.

Feedback:

Had an issue with their online scheduling and was advised to call corporate. Huge mistake. How in the world do you not have customer representatives? Also your entire set up is trash, they double booked my appointment. Never ever again will I give you my money. Terrible service for mediocre massages.... also what a joke when they told me my appointment is cancelled they told me they had a facial appointment open, INSULTING!

Email Us

Our team would love to communicate with you and generally responds within 24 hours.

franchiserankings.com Everywhere!

Reach us from wherever you are. Get the latest updates fast.

Facebook

Get updates and follow
us on Facebook

Remain connected with
us on urgent updates

LinkedIn

Access our company
profile page on LinkedIn

 

Copyright 2020 © franchiserankings.com. Use of this website constitutes acceptance of Terms & Conditions | Privacy Policy | Legal Disclosure