Mobile Repair Guys
Client Review on Mobile Repair Guys
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On personal level, Russ a very nice guy. On a professional level, office secretary (J) rude and unprofessional when dealing with customer issues. Had initial visit for tune up and repair issues with both a snow blower and lawn mower. Diagnosis: New battery required on self start mower; requested one be installed. Paid for service call AND the new battery, rightfully so, no problem there. Result: Mower still did not start w/ electric start, only manual pull. Called the office, spoke to Janet .....then waited....and waited....no response, but figured perhaps they were very busy. Given it was July and a slow growth period for grass, meaning one cut a week, if that, I followed up approx. 3 weeks later as a family member was also in the hospital 10 days during that time; (I made due w/ pull start). Called again, this time J. said that she didn't recall ever eceiving my call regarding problem with electric start(???). (Yet the record of it is on my phone bill) According to her schedule, no service possible until mid-September! Subsequently, she called leaving a message: the first, as per Russ's instruction, was in the mean time to have the charger checked (which is a plug in cable); I actually ordered a new one direct from the manufacturer. Still no charge on battery. Second follow up call later that same day by Janet indicated that Russ suggested to pull the battery and have it checked. She said it could be that it was "dead" as a default defect or some other rubbish. Do you not check it before delivering it? Thought it was new? Thought I paid for that service in the first place. Why would the customer have to pull the battery if it was provided by them in the first place, especially as a mobile repair service? Arrive Sept. 10, 2018... ended up in ER w/ parent on the morning they were to arrive for the followup scheduled back at end of July/early August; to be charged BTW to check the very battery I paid for w/ initial service fee that hadn't worked since July 6th, date of install. Initial fees, I have no problem with, but a followup charge for something I received that didn't work? Called back later that same day to alert them of my situation that morning, apologizing for missing Russ but the situation was beyond my control. Janet extremely rude, as if this was all my fault and their inconvenience overruled my situation that morning which was beyond my control, never mind the two months of a non-functioning purchased item and the phone call made to her to let them know of it after initial install without any response until I contacted them in a second followup call. Initially not angry; July slow growing season, but simply wanted to get things sorted. Now angry at both the treatment and the service. Janet indicated that Russ would call me directly following our call on Sept. 10. Currently 9/22, no call, no follow up, no working battery....no great review. Will spread the word.
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