Enterprise Holdings, Inc.
Enterprise Holdings, Inc. Reviews
Nicole Garrett
1 contributions
0 helpful votes
Overall Feedback:
The last time I was at the St. Louis airport, I rented a car from National. The in-person customer service was exceptional. Unfortunately, the over the phone customer service was not as great. The car I had rented had mechanical issues that didn't become apparent until after I left the lot and reached my destination. When I explained to the person over the phone that there was an odd, intermittent stuttering noise coming from under the hood, I didn't receive much help. She said if I continued to have problems I could report it when I dropped it off or drive it back to the car rental place. It seems to me that if there is something suspicious happening under the hood of a car, National would want the customer to stop driving the car, for the sake of safety. ?Anyway, I decided to take it back to the rental car center near the airport. The customer service at the location was absolutely wonderful. I have never had a bad experience at this location. They are why I continue to rent from National. The over the phone customer service... not so much.
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