Client Review on One Week Bath
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I don't normally write poor reviews, but this is an exception, as I don't want others to go through what for me has been one of the worst experiences of my life.Approximately 3 years ago, my husband and I hired One Week Bath to not only remodel 2 baths and a kitchen, but do some interior work as well, on my 1,395 square foot childhood home. Three years later, the job is still not done correctly.Although there have been multiple problems, I'm going to concentrate on the worst one - the interior paint job. After paying the One Week Bath tens of thousands of dollars, a subcontractor painter was hired to paint parts of the interior of the house. He could not only not get the job done correctly the first time, but was sent back approximately 5 more times to try, each time just trying to cover up the last mistake. After all of the attempts, much of the paint peels off with a fingernail, the paint on the cabinetry is still tacky, so I can't put anything on many shelves, and the house still smells of paint. There are also long lines on the cabinets that look like scratches, but I'm told they are shrinkage lines, due to painting them incorrectly. The owner finally came out to review the situation and basically agreed that it was done incorrectly. He said for a small window of time that the company was doing this kind of work. He indicated they no longer do this work, as it was too much for them to handle. So basically, we were one the their practice clients. One of the first things the owner asked me was what we wanted him to do - apparently he had very little knowledge of a very serious problem in his own company, that had been going on for years. Several weeks later he agreed to send out a new painter to see about repairing this mess; finally we thought this nightmare would soon be over. We were asked how we felt about the new painter, and we told the owner we would be thrilled to have him do the job, as he really seemed competent. After more emails with the owner back and forth, ultimately, he would not send out the new painter to do the work, as he felt he was too expensive. I explained to him that I felt the definition of expensive was paying his company a great deal of money, only to be left with a real mess in our home. To wrap things up, his first solution was to send the original painter back. I told him there was no way this man was going to try a seventh time. His second solution was for his own people to redo the painting work (remember, he said they stopped doing this type of work because it was too hard). His last solution was to send other painting contractors out to give him a bid - hoping to get someone else cheap again I assume, that would probably make things worse.All we asked from the owner after 3 years is that he complete the job he was paid to do, by someone who knows what they are doing. We don't feel that is asking too much, but his last response to us was basically that was not an option. Unfortunately now, we will need to engage an attorney or arbitrator.
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