Order Up, Inc.
Client Review on Order Up, Inc.
Feedback:
Got a gift certificate as a gift. It shows on my order up account. But, because of the merger with Grubhub, I get redirected to the GrubHub site to place my order. There’s no way to enter my gift certificate code on GrubHub because they require a 17 character code and the Order Up code is only 16. I spoke with a rep at GrubHub, who couldn’t have been any nicer, but she was ultimately unable to help me and neither was her supervisor. I emailed the help email for Order Up. I did receive a very quick reply asking what city and state I was in. I was then instructed that my request had been sent to the next help level because the guy who was emailing me wasn’t able to remedy the situation. I was told it would take up to a day to hear back. Well because of that, we had to make other dinner plans. The gift card was a gift from a friend after our son was born. With a three week old baby, the convenience of not having to cook dinner would have been greatly appreciated. At this point, our friend is out the $25 they spent on the gift card. After searching for about 20 minutes, I fiannly found a number to call for a Order Up. Will be calling today.
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