Order Up, Inc.
Client Review on Order Up, Inc.
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THIS is one of the WORST CUSTOMER SERVICE EXPERIENCES that I have ever had. NEVER USE ORDERUP!!!! I never leave reviews, but the horrible customer service forced me to. I had TWO bad experiences with this ratchet delivery service. The first was false advertisement when I went on their website and twice filled out a pop up screen promising $7 off my first order. I was supposed to receive an email with a link, but the links never arrived. I called their customer and they told me that they would credit me for my second order "after" I placed my first order. I advised her that is not what the email promised. I tried them again and actually purchased from JNJ Southern Kitchen in Baltimore, MD. The restaurant is only 10 minutes from the house, but it took them an hour and fifteen minutes to get there. When I spoke to the delivery guy on the phone, he told me that he was at the house. I asked him what took so long and made him aware of my displeasure with the time that it took to receive the order. The delivery guy asked me, "do you want the order or not," hung up the phone and left. Spoke with the restaurant who said that they called the driver who went to deliver to the next order. The person at the restaurant said that he would cancel order and abruptly hung up. Called Orderup who and spoke with Dawn who was really helpful. She said that she issued a credit of $10 for the inconvenience and would have investigative team contact me. After a few days passed by, I remembered that I did not receive a phone call. I called them and spoke with a supervisor named Jen who told me because the order was "attempted" I would not receive a refund. The order was not attempted. The delivery guy hung up and left before he attempted to deliver our food. I told her that I would contact Paypal to get my refund and their customer service SUCKS!!! This is an horrible company, DON'T USE THEM. USE THEM IF YOU WANT TO WASTE YOUR TIME AND WASTE YOUR MONEY!!! DO NOT USE THEM AT ALL EVER!!!! EVER!!!!
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