Order Up, Inc.
Client Review on Order Up, Inc.
Feedback:
I have been using OrderUp Baltimore now for several years. During this time, the number of negative experiences I have had with this company have increased dramatically. The latest episode involved an incomplete order delivery that included only half of the ordered items. When I called the company's Customer Service line to speak about this issue, I received a terse response from an employee (Rachel), telling me that there was nothing that could be done to correct this. She also refused to connect me with her manager, saying that the manager would also be unable to refund me for this incomplete order. After insisting for about 15 minutes, I was finally placed on hold to speak with the manager and then was told that the manager "did not not want to speak with me right now." When I asked the name of this manager, I was only given her first name, which I was told is Jen. I have never been this dissatisfied and frustrated with a company that is based solely on customer service. Looking at the list of other negative comments on this form, it is obvious that OrderUp needs to revamp the training and hiring of its staff members or leave the food delivery scene all together. Very disappointing!
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