PACE TELECOM LIMITED
Client Review on PACE TELECOM LIMITED
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After having dealt with them as the Sys Admin of my company for the past year, I can honestly say these are the best telecoms provider in the UK that I have experienced. Stacked against the likes of BT, Virgin and other smaller independents, Pace come out on top in all areas.Firstly pricing, because let's face it, in this industry money talks.Their sales team and account managers will spend time and go through your needs thoroughly, analysing bills that can often be confusing to most. (Try pulling apart a BT OneBill and even with the use of BT Billing Analyst you'll find it almost impossible to fully explain all the charges!)They will take time to look at areas where money is being wasted and suggest where this can be saved. Whereas most companies will try to upsell, Pace are more focussed on providing a system that is tailor made to fit the needs of the customer.Our accounts manager, Sonny Yates, has always been on the end of the phone for providing advice and pricing on any future ventures we have looked at. Unlike many service providers who, when they have taken a contract you don't see them again, Sonny maintains a close relationship with the customer and will even take the time to organise face to face meetings with them.Secondly technical support, because it's going to go wrong at SOME stage... that's just the nature of DataComms.The technical team are fantastic. All issues that i've handed to them have been dealt with in a swift manner, as they understand the impact their service can have on a large business should their links fail.Their technical rep, Andy Fullman, has been a lifeline for me on many occasions where things haven't quite configured right or we needed to make immediate config changes with a little nudge in the right direction for where to find them. His technical knowledge, especially in the Avaya arena has helped our company move forward and become more productive.I would recommend Pace to any company that is looking to save money or source a telecom solution.
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