About - Party City

David Sherman, Senior Director Franchise Relations
Brad Weston, Owner
Frank Davniero, Sales Manager
Julie Roehm, Chief Marketing and Experience Officer
25 Green Pond Rd. | United States, 07866-2027

Party City Holdco Inc.

designs, manufactures, contracts for manufacture and distributes party goods, including paper and plastic tableware, metallic and latex balloons, Halloween and other costumes, accessories, novelties, gifts and stationery throughout the world. In addition, the Company operates specialty retail party supply stores in the United States and Canada, principally under the names Party City and Halloween City, and e-commerce websites, principally through the domain name PartyCity.com. The Company also franchises both individual stores and franchise areas throughout the United States and Puerto Rico, principally under the name Party City.


Party City Reviews

Featured Review

Helpful (0)

S Stephen
S Stephen

  • 1 contributions

  • 0 helpful votes

Overall Feedback:

I came to this party city ( store 821)very far away from home when I got home I realized that some of my items were not in my bag. I called the store and a female supervisor answered the phone around 8:50 pm I explained what happened that I did not receive my items and she said it was at the register (7) “ it was a simple mistake” No this was not a “ simple mistake” I have an important even happening at my job tomorrow hence the reason I came to this party city because I know the store would have exactly what I needed only to realize that the cashier did not place the items in the bag. The cashier at register was a very nice and professional young man however he still failed to place all my items in my bag. The fact that the supervisor never offered an apology and simply stated “ it was a simple mistake” shows me how customer service means absolutely nothing to her. She then proceeded to hang up the phone. After I told her it was not a simple mistake and I would like to speak to a manger preferably to discuss what happened she hung up the phone. At no time did i raise my voice at her or acted out of character. I called back again and a gentleman answered the phone, I can hear the female supervisor going off in the background about the reason why I was calling. I told the young man I did not want to speak to the supervisor but I would like to speak to a manger, I was then placed on hold for 10 mins. I hung up the phone and called again. This time someone picked up the phone and slammed it down, hanging up the phone. I called back again and got no answer. This all happened within a span of 5 minsI’ve been shopping at party city for the past 23 years and never ever have I received such bad customer service and unprofessionalism. I hope this supervisor is retrained on how to treat customers because her attitude and demeanor is disgusting.I will be returning all the items purchased and will never shop at party city again. I am sure there are other stores out there with similar products. I’ll go somewhere else where people know how to treat people with courtesy, dignity and respect

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