Passport Health, LLC
Client Review on Passport Health, LLC
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I have held off a long time before writing this review because I wanted to give Passport Health as many chances as possible to rectify the situation before it affected their ratings. I can wait no longer. I had an appointment with them in July 21, 2017 at the Baltimore office. The nurse we had was extremely helpful, she was professional, and kind as well. I have nothing but positive reviews of my actual experience and the service provided to me as far at the travel medicine went. Unfortunately, Passport health did not submit the claim to my insurance. The Baltimore office is one of the few offices that offers to do this free, I believe other offices charge for it or provide you with the invoice to do it yourself. However, they told me they would submit the claim, so they are responsible. I have called now over the course of a few months about 4 times. Each person I have spoken to has been quite professional, and has sent emails to the people responsible for billing, but my claim is still not submitted. Again, the appointment was July, and it is now the middle of November. This is absolutely unacceptable and I am incredibly unlikely to use their services again, which is a shame because my experience with the appointment itself was good.
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