Client Review on PawSpa
Feedback:
We took our 2 Great Pyrenees to this establishment for boarding and grooming 6/15-6/18. Today my wife was brushing out my male and found a giant clump of matted fur with what appeared to be shampoo left in his fur. She contacted the owner and the employee she spoke with initially notified her that the groomer was fired this week. The owner called my wife back and told her this wasn’t their problem and that they didn’t cause this issue. He then laughed at her when she stated she would be contacting an attorney regarding vet fees. He told my wife that we were not welcome to bring our dogs back again and that all we do is complain. To note we took our dogs here before and had them groomed and when they came home they were filthy and smelled of urine, we gave them a second chance because they apologized and made it right before. This isn’t the way you run a business and now the owner has accused my wife of attempting to extort money from a small business. Perhaps a simple apology might have went a long way. Note this is her husband Evan
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
