Client Review on Pizza Hut, Inc.
Feedback:
If I could give this place no stars I would. I tried placing a carry out order online and when I went to select place order it would not allow me to unless I put in my debit card information. I never had this issue before until now. I did put in my debit card info and then I selected place order. After I placed the order it said something was wrong with the payment. I then checked my bank statement and saw they had charged me for my order. I called to confirm that my order was placed and their manager Heather was very unprofessional and unwilling to help me. She knew I was upset but still failed to satisfy me as a customer. When I called back to get her name I explained why I would be contacting corporate. She then got loud with me and started talking over me over the phone and told me if I called back again she would call the cops. I was not trying to cause any trouble I was mainly upset at the fact that I paid for food that I was not going to receive and that the way she handled it was very unprofessional. If she’s a manager the least she could have done was ask me to show her the charge when I came in and actually gave me a pizza since my statement showed I had paid for it. Maybe she knew that since she couldn’t find my order in the system the charge would go back on my card immediately and if that was the case she should have just told me that and told me to wait a few minutes and try placing my order again. She could have been so much nicer about the situation but she was very rude and nasty. She does not deserve to be a manager and even though there were good reviews there were quite a few bad ones in the last few months about the customer service. This company should hold their employees accountable for their behavior. I will never order pizza from hillsborough again.
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