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Last Updated May 1, 2024
Client Review on PODS Enterprises, LLC
Feedback:
The 1 star is only for a few people within customer service that actually tried to help my situation. Communication between all parties is terrible. I scheduled my POD to be delivered on 8/22 10 days prior to the actual delivery date. I was not contacted prior to the day of delivery, then received a call from the delivery driver asking for the size of the driveway. He confirmed he needed 12 ft by 16 ft clearance, which I provided 14 ft by 20 ft. My delivery window was between 10:30 and 1:30 PM. By 1:45, I still had not received my belongings, so I called the driver back. He confirmed he would not be delivering the POD as 'upper management' made the decision that they wouldn't deliver. I was told I'd be contacted by someone within PODs management on 8/22. It's now 8/28 and I have yet to be contacted by the company. I've spent approx. 3 hours on the phone with CS and billing. Finally, someone in CS submitted a delivery dispute for me, but I have not been contacted about that yet either. I was told the only way to get my belongings was to do a self pickup, because nobody could get ahold of anyone at the Elgin warehouse to schedule a re-delivery. I picked up my belongings on 8/24, then was still charged for a delivery, as well as 1 month's rent for 8/25-9/24, even though my POD had been cleared. EXTREMELY disappointed in the service provided. I will steer anyone interested in PODs to a competitor or suggest hiring movers in the future. This has been a terrible experience.
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