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Client Review on premier-education.com
Feedback:
My 4 year old son was signed up to take part in an after school club session at the school he has just started at (reception). I conformed all 9f the details with the school before I booked this session and with both his class teacher and reception on the day of the session and everything was fine and set to go ahead and arranged. When I turned up at the end of the session to collect him there had been an issue. No body from premier education had come to collect my son for the session, and none of the teachers could find any sign of this class. I showed them my booking email and they couldn't work out why it wasn't on. What is worse is that my son's class teacher was in a meeting and a teaching assistant let my son leave the classroom at home time, without a parent or after school club provider to collect him, and he was found some time later in the play ground. The school is taking this very seriously. And were tasked with finding out why the teaching assistant had released my son from the classroom, but also why no one from Premier had come to collect them as arranged. I reported this to the enquiry form on premier education website. A few days later I had a generic email aimed at all the parents who's children were booked on this after school club, to say that not enough people had booked on to the session and so it would be cancelled and refunded. There was no response to my report and no answers. I responded to this, and they were defensive and dismissive at all points. They were incredibly unprofessional, despite supposedly being subject to Ofstead inspections. They just didn't seem to care. Very dissapointed. Especially as I did everything to make sure that this class was running and everything was organised and prepared for it to happen. The school didn't know it wasn't on and neither did I.
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