Red Robin International, Inc.
Client Review on Red Robin International, Inc.
Feedback:
My family has been going to the Red Robin in Tacoma for years and has always been given great service. However, tonight I have never been treated with such a condescending, rude and dis-respectfulness by a waitress. For my grandchildren to be spoken to in a fashion unacceptable and demeaning. Children don't care weather you take their glass or bring them a new one, they just would like a refill. To finish off our evening to have it suggested that I would try to get away with out paying for my bill in full and questioned "Are YOU sure there is 100.00 on this gift card and can you prove it?" It is not my fault your Ziosk had issues. Our waitress had been looking over our shoulder to see how much of a tip she was going to get and even asking how much we had tried to tip her was beyond acceptable. The manager came by once to ask how things were going. When the issue arose to the point of needing the manager our waitress hesitated to speak with him until she saw us getting frustrated and then spoke to him. He never came out to apologize for the inconvenience for the computer. Instead we got was "well are you leaving a cash tip?" We spent about 20 minutes trying to check out. I only have this review a 1 star but wouldn't have given this even that but you can't leave a review with out it. When I am spending $100.00 or more almost every time we expect decent service!
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