Red Robin International, Inc.
Client Review on Red Robin International, Inc.
Feedback:
The new Red robin that opened in Jacksonville , fl less than a year ago is a joke! On Saturday March 24, 2018 at approximately 10pm, my boyfriend called them to place am to go order for the both of us. As promoted by the automated service, you are suppose to press one for to go orders. Someone answered the phone and proceeded to tell him hold on . Being that they close 11pm, according to Google, we got dressed and headed out the door. Keep in mind my boyfriend is still on hold . We drove from our place alll the way to red robin and was still on freaking hold! When we got there, we parked by the to-go parking lot and walked towards the side door that says to go orders only to walk to it locked and a waitress waved nonchalantly telling us to walk to the front door. By this time am pissed because i sprained my ankle earlier and it hurts to walk. We got to the main entrance, the hostess asked us what we needed. I showed her the phone where we on hold for 20 minutes and she looked at me shocked. I asked for a manager. When he came to the counter, he said nonchalantly that corporate answers the phones calls and routes it to them! Ha! So corporate kept me on hold for 20 minutes! Ok. Worse customer service ! By then i wanted nothing from them . I went to Texas roadhouse which is located behind this crappy restaurant and got amazing food and great customer service! I which i can give it a negative 1 star!
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