Renters Warehouse
Client Review on Renters Warehouse
Feedback:
If I could give them negative numbers, I would. DO NOT use this company! It has been a frustrating experience for the entire time we have been using them. They offer a prepayment option of their monthly fee but make sure that you check your accounts...we took this option 2 times (original signing of contract and then renewal of contract with renters 18 months later) because you can save 25% or so on the landlord monthly fees and both times we were charged the monthly fee - SO far this time I still have not been reimbursed for the monthly fee that was charged in July, partially in August, September and October! When we renewed our lease in July with our tenants, we specifically stated on the lease agreement that we did not want to increase the rent. Renters warehouse increased our tenants rent and that took two months to resolve! I spoke to 2 Managers, Katie (August) and Ben (September), both who said this had been taken care of and I would be reimbursed. Spoke to Renters Warehouse again on 10/8 and was promised that the funds would be deposited into my account that day...Now 10/11 and guess what NO reimbursement!I am to the point of seeking legal counsel.DO NOT USE THEM – NOT WORTH THE FRUSTRATION AND HASSLE.Owner of Renters warehouse - thank you for the reply and I have received partial refund, BUT I have not received it all. Evidently one of my renters has short paid rent for the past 3 months and that is why I have been short paid...WHAT are you doing to get them to pay the full amount of their rent? WHAT do I pay you for?!! If one of the tenants is short paying the rent it is not my responsibility to contact them to get this straightened out. Figure this out and refund the remainder of my money.
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