Client Review on Wpi Decorating
Feedback:
The process of getting our small-sized kitchen cabinets refaced has taken over three months. All throughout, there has been a total lack of communication regarding the timeline and late notices. For example, on two occasions (July 1 and July 14), the salesperson (Eric) emailed only 12 hours or less in advance saying that they will not be working the following day. With the sander and the painter, we were told that they would come at 9:30AM every day, but they came over an hour late every day, and on one day, the painter did not even show up even though he explicitly said he would come the next day. I emailed Eric twice to which he replied to only one of those emails multiple days later, and I spoke to the owner, Mike, about the painter not showing up on Thursday, July 9. He was very disrespectful in his tone and said that he doubts the painter (Fidel) said that he was going to come on Thursday, Fidel has been working there for 20 years, and he himself has had the company for 30 years and thinks he has done well for himself. I do not understand how that has anything to do with the issues of poor punctuality and lack of communication. He said he would call me back when Fidel got into the shop and that he would schedule the final installation and paint day with me over the phone, but I have still yet to hear from him. We set a tentative day of Wednesday, July 15 for the install and paint, but tonight, Eric (salesperson) emailed and said that they will not be at our house tomorrow. I feel a total lack of respect because my time has been spent waiting for them to finish the small-scale project, waiting for them to come when they said they would, and waiting for them to respond. I have had to miss days or work and reschedule my kids' doctors' appointments numerous times because of their sudden delays. I would have appreciated more frequent notices on the progress of the project and as owner and manager of the company, I wish Mike would have followed through with his word when I called on July 9, and I wish he would have also called himself today, as he said he would, rather than tell his employee to email me 12 hours beforehand. In terms of the project, not only has it been excruciating slow but my bowls have white paint splotches on them as well. It was one of the very first projects I wanted complete because I have a young toddler and a baby at home, and safety is of utmost concern. The delays have not merely been a hassle but a safety issue; therefore, I tremendously regret choosing Save Wood.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
