Sky Zone Trampoline Park
Client Review on Sky Zone Trampoline Park
Feedback:
Today was my sons birthday so we decided to take him and a few friends to sky zone in Queensbury, New York. We paid almost $200 dollars for 9 people to jump for 90 minutes, 4 adults, 5 kids. Which wouldn’t of been an issue at all until we started to try and do things with the kids around the facility. Dodgeball, we were not able to play with our children. There was no room to jump for any of the kids let alone adults. I asked multiple times to get my kids at least in a dodgeball game and was told they had to wait 30 minutes(33% of our jump time) So basically the kids were just standing around and even more so the adults. I decided to talk to a manager In hopes to receive some type of compensation because my son was let down we couldn’t do anything together and the adults literally stood there for 90 minutes even though we paid for jump time for them. I spoke with Noah the manager on duty and he refused to do anything to resolve the issue. He felt it was justified to charge 200 dollars for us to stand around. My sons birthday was ruined simply because number one the lady at the front counter failed to tell us that adults are limited to what they can do with their kids and that it was so busy there wasn’t even room for us to jump. Secondly because Noah the manager wouldn’t even hear me out or try to resolve it. This was the last time I will be a customer at any establishment associated with sky zone.
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