Sky Zone Trampoline Park
Client Review on Sky Zone Trampoline Park
Feedback:
I had my sons 9th birthday party at the covina location. Paid for 20 guests plus extra jump time and extra menu items which as expensive as it was it was fine as that’s what he wanted but the experience was horrible for what I spent. When we went to eat and have cake in our private room it was horrible. First the room had no air after jumping for an hour. Than there was nothing ready yet, no food no drinks. The host was rude. Everything came out late...the salad came out after me asking 4 times after the cake. My candles and plates for cake I brought were lost and I understand it was busy but when I asked the host didn’t care and continued to try to light the candles. She said we need to leave the room soon as our “time” was almost up which didn’t make sense since everything was late. I served my own guests. I found 2 managers and they said they would add jump time and when we received our stickers there was no jump time added and soon after the staff was trying to kick the kids out at which point I found the general manager and after explaining everything he said they would investigate. Investigate what?! I spent almost 800 dollars and they did nothing to accommodate all their mistakes. Super dissapointed and will not be returning. I than said all this in the survey I received and was very dissapointed not to receive so much as a phone call from Your company.
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