Snap Fitness Center
Client Review on Snap Fitness Center
Feedback:
Due to the incompetence and lack of communication of my new "home" gym, I was charged an extra $33 when I changed locations from the gym I started with to one closer to my house. I contacted the new location to find out what happened and they ended up hijacking my access. I told them I'll simply switch locations again if they insist on charging me more than I originally agreed to. They then told me I couldn't transfer locations until I paid them the extra fee. I emailed corporate about this on August 4th, it is now September 2 and I still have not heard back from corporate. Not only that, but I was charged an additional monthly fee yesterday even though my member profile clearly states that I am not on an Auto Renewal contract. I am so glad that I never gave them any financial information (I have Prime insurance which covers my fees). The new location told me they don't accept Prime even though all the other Snaps do, and this was AFTER they told me they were going to charge me. This was also after they openly admitted that they overlooked the fact that I had Prime. They said that I had been "exercising free for 4 months". No, I was still paying Prime and Prime was paying Snap. The location (Blaine Pheasant Ridge) is trying to get paid twice and corporate does not care.Update: I just circled back to Blaine Pheasant Ridge and they worked with me to resolve the issue. However, it is now September 11 and I still haven't heard back from corporate.
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