Edition:

Client Reviews on Marriott International, Inc

    • 3.5
  • 72 Reviews

Most helpful positive review

0 people found the following review helpful

By Karlea Jones Jan 01, 1970

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Most helpful critical review

0 people found the following review helpful

By Khuzaima Haider Jan 01, 1970

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Feedback:

Gorgeous lobby/common areas. Nice meeting rooms.

Feedback:

Bad hotel. Our room was#725. Avoid at all possible cost. The bathroom is very very small. Not worth the money. Better option available down the street.

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This is not your normal W. Sure, the lobby is unique and updated enough, so it's kinda like fools gold if you happen to be basing your first look based on the pictures posted on the website. However, the rooms are definitely outdated, or …Read more on TripAdvisor

Feedback:

I stayed at this hotel during a business trip. It’s definitely not up to the Marriott Bonvoy standard. The gentleman at the front desk who checked me in wasn’t very helpful at all in providing info about the hotel amenities. The hotel …Read more on TripAdvisor

Feedback:

The room is clean, and the complimentary breakfast was great! But I had so much trouble trying to check in. It seemed they had issues trying to look up the reservations in the system. First I was given a wrong room key, then I got it fixed. When I checked out, I got charged by Minibar which I did not consume anything at all. I do recommend people make sure you bill is correct after the stay. They may charge you something that you did not even take. I made phone call to their accounting department and had it refund to my account. The accounting department is very helpful actually.

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Great bar

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The staff at the W hotel in Chicago was great. The room left much to be desired. The carpet did not meet the wall. The room was so small that I hit the TV when I would walk from the bed to the bathroom and the sink is a small bar sink.

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Fantastic welcoming and feels right

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Hotel lobby is dirty, carpets are stained and pulling up from the stairs. Elevators are small, crowded, and slow. Check in slow and not well organized. Staff doesn’t seem to care about guest experiences - no follow up or apologies for a …Read more on TripAdvisor

Feedback:

Muy centrico el hotel puedes ir caminando a la mayoria de las atracciones, la habitacion es pequeña y aunque algunas tienen vista interna y no a la ciudad es comoda, pero si al ser un hotel W esperas algo mas espectacular y mas por la ciudad en donde esta!

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