Thrive Community Fitness
Client Review on Thrive Community Fitness
Feedback:
Thrive is a great place to workout. Lots of equipment to choose from. The staff is awesome and helpful! Feels like a local community gym/ fitness center. The only bad thing I can say is, recently they went to a new 24hr access system with the key cards. It has been 2 days in a row that I get ready, drive all the way to the gym and my key card won't work. It's worked for years. They have a number to call for 24hr access problems but when I call, it's just waiting music and no one picks up. Just to try, I called the access number and just set it on my desk on hold to see what would happen. 3 separate times I waited for 30min and no one picked up (I was working remotely from home, not just staring at the phone). If 24hr monitoring is a service Thrive pays for, I would drop that service. It does no good. Lastly, and I know it seems small but, the 24hr access is the only reason I have the membership. Please get this fixed. It's a waste of time and a bad start to the day. Ok, I'm done. Thanks!*UPDATE*It's been 4 days with the key card issue. I talked to the gentleman at the front desk and all he can say is they are working on it. No time frame, no guess on when it will be fixed. Ok so, if I come tomorrow at 4am and it doesn't work, I will waste another chunk of my time and gas. As a member, I should have been told about this in the beginning. Not find out by a little paper taped to the door at 4am. The 24hr access feature is the only reason I have this membership. It has wasted my time in the morning drastically. I don't want anything free. I don't want apologies.... I JUST NEED MY KEY CARD TO WORK!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
