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Client Reviews on Thrive Community Fitness

    • 4.3
  • 64 Reviews

Most helpful positive review

0 people found the following review helpful

By Tracy Hickey Sep 21, 2019

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Most helpful critical review

0 people found the following review helpful

By Treasure Call Oct 19, 2019

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Feedback:

The gym is fine but management is absolutely horrible. I came in, cancelled my membership filling out the appropriate paperwork, then they DID NOT cancel my membership and continued to charge me for another two months. When I realized I was still getting charged I called and was told they didn't have my cancellation paperwork. I had to email the manager and owner multiple times and they're so dense they couldn't understand what had happened. They either lost my paperwork or "lost" my paperwork and kept charging me. Couldn't get any refunds cause they kept playing dumb. Gave up trying. Cancellation at any other gym has been a breeze.

Feedback:

Amazing small gym with everything you need, even a sauna! Great prices, friendly staff, month to month terms and even a child care center!

Feedback:

Amazing staff who make you feel confident and welcome

Feedback:

This gym is a good place to work out, but I am appalled by their customer service. Their contracts are vaguely worded and then they will do absolutely everything, including insisting there are things in the contract that aren’t, to keep your money. They charged me for an entire year of service even though I came to cancel on the day it was meant to renew and claimed the contract said I had to cancel by a certain date, when it didn’t say that at all (it mentions a certain date for monthly payments, not annual fees).After asking for a refund I was told the owner would be in contact with me in the next week. After a month of not hearing anything, I finally called and was told someone would call me back. Instead I got an email (not from the owner) telling me I wouldn’t receive a refund. Through a series of emails it was proved to me that the management doesn’t actually care one bit and are just after as much money as they can squeeze from you, even when it violates their own contract. I understand it’s a business but geez. I don’t want to pay for an entire year of a service I am not going to use. Unfortunately it is now too late to contest the charge, so I hope they enjoy the $40 they took from me. I will never attend this gym again and I will never recommend it. And, through all of this, I never actually talked to the owner. They never called (or if they did, they didn’t leave a voicemail). Disgusting customer service. What a joke.

Feedback:

Love it here. The staff is super friendly and my kids love going the the childcare area, they beg me to go!

Feedback:

Have been going to Thrive in Maple Valley for just over 1-1/2 years. Approaching 70 years old and have 2 knee replacements, but no one has ever criticized me for being a little slower than others or a little weaker. Everybody that I have met has been super friendly and willing to give me some helpful advice when I need it. The workout area is clean and everyone is very conscious about wiping down the machines after each use. I admire the dedication of all of you young kids to exercise so early in the morning before starting your busy days. Keep up the good work and never give up.

Feedback:

Gym is really clean. I've been to others where they have the trainers clean, and that is pretty hit or miss. This one has a guy that comes in every night and really takes care of the place. You can tell he takes pride in his work.I basically go here because I can work out after my kids go to bed and there is a sauna. Most of the equipment works fine. It's a typical gym. The most important thing to me is that it's clean, and it is.I only go at night, so I can't really comment on how busy it is or any other stuff you'd do during staff hours.

Feedback:

Nice small community gym and always supportive to the Fire Department members. Would recommend that they have a college student-athlete program at a dis ount like other gyms that can be suspended while at school and restarted on return. If they had such a program my daughter would probably be a member. Too expensive for starving student!

Feedback:

Thrive is a great place to workout. Lots of equipment to choose from. The staff is awesome and helpful! Feels like a local community gym/ fitness center. The only bad thing I can say is, recently they went to a new 24hr access system with the key cards. It has been 2 days in a row that I get ready, drive all the way to the gym and my key card won't work. It's worked for years. They have a number to call for 24hr access problems but when I call, it's just waiting music and no one picks up. Just to try, I called the access number and just set it on my desk on hold to see what would happen. 3 separate times I waited for 30min and no one picked up (I was working remotely from home, not just staring at the phone). If 24hr monitoring is a service Thrive pays for, I would drop that service. It does no good. Lastly, and I know it seems small but, the 24hr access is the only reason I have the membership. Please get this fixed. It's a waste of time and a bad start to the day. Ok, I'm done. Thanks!*UPDATE*It's been 4 days with the key card issue. I talked to the gentleman at the front desk and all he can say is they are working on it. No time frame, no guess on when it will be fixed. Ok so, if I come tomorrow at 4am and it doesn't work, I will waste another chunk of my time and gas. As a member, I should have been told about this in the beginning. Not find out by a little paper taped to the door at 4am. The 24hr access feature is the only reason I have this membership. It has wasted my time in the morning drastically. I don't want anything free. I don't want apologies.... I JUST NEED MY KEY CARD TO WORK!

Feedback:

I love this gym. Great price, real community feel, kind staff, excellent amenities.

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