Tim Hortons (Canada)
Client Review on Tim Hortons (Canada)
Feedback:
I purchase 30 gift cards at the Tim Hortons on Queen to give to children at a fund raising event at Nathan Philips square for a summer camp for sick kids. Many of them were empty and I learned that after the event. I can't get hold of the store manager as they never answer the phone. Tim Hortons Canada said they doubt they can do anything about it because the cards seem active on their computerized system. The employees who did the cards were not familiar with the process. They felt they made a mistake with some of the cards and had to swipe them twice, maybe this is why some are not working. Beside the money I spent, the biggest issue is that while I wanted to make kids feel happy, I created disappointment for some of the kids and maybe some humiliation. I am sure the reputation of my organization also suffered.
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