Tim Hortons (Canada)
Client Review on Tim Hortons (Canada)
Feedback:
One star is too generous. I was at Tim Hortons at College Square (Ottawa) yesterday July 20 at approximately 7:00 am. Breakfast time at Tim! NOT.Two order stations opened: One of them Cash only (been like that for 3 days) as the pin machine is out of order. After waiting around 15 minutes I finally got to order a large coffee with 2 creams, one sugar and a Sesame Bagel. Processed my order on the (working pad) but as I was entering my PIN, the pin was displaying my numbers!!! Alerted the manager and she said she would contact "Chase" . I tried a second time; this time it worked. Got to my seat and well.. got 2 sugars, one cream, I literally counted 32 Sesames on my Bagel. No napkins. as they ran out. The customer line started building; after all it's breakfast time. Then it started... "Sorry we have no eggs" Sorry we have no hash browns..it'll take another 10 minutes" Sorry we are out of lettuce" A customer had ordered hash browns, paid for them yet asked for a refund given they were out. Took 10 minutes for her to get her refund. For the 30 minutes that I was there, 13 customers turned away and an additional 6 simply left the store and walked across to McDonalds. This store needs a serious check over. This is not my first complaint.
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