Edition:

Client Reviews on Tropical Smoothie Cafe, LLC

    • 1.5
  • 38 Reviews

Most helpful positive review

0 people found the following review helpful

By Jordan Longtin Oct 19, 2019

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Most helpful critical review

0 people found the following review helpful

By Annie Arnesen Sep 21, 2019

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Feedback:

I had order the sunshine smoothie, definitely tested like orange juice were is the other ingredient??(he put to much orange juice), I asked to replace the smoothie , didn't agree and ask me to pay for another drink if I want, I called customer support got even worse about 15 minutes on the phone and agent keeps apologize but can't do anything she collected my home address/phone number/email What is that???!!

Feedback:

Went to the location in Newport News, Va at the mall on Jefferson Ave and received the worst service ever. First had to wait 10 mins to get my ordered drink, while others came in and out and I’m just sitting looking at this, finally went up to inquire and was told somebody must had taken my drink... finally got my drink and didn’t like it... went to the cashier and told her i didn’t like it and if I could get another and Sydney informed me I shouldn’t ordered a drink I didn’t like and she was not going to make me another drink unless I pay for one. So I had asked for the manager which I was informed the manager Abel was not there however Nova the team lead came up and said yes Sydney is right we will not make you another drink unless you buy another one. As I told Nova that I am a paying customer that didn’t like my drink and want another without paying for it she went on to say you people always think you can get stuff for free and told me to call corporate cause they will tell me the same thing.... while this was happening all the staff members were laughing and giggling as if this was a joke. I will never support this chain ever again l.

Feedback:

Oberlin Road in Raleigh, NC. We started going here when it first opened and we enjoyed! We have seen a steady decline over the years but today was the end! We saw three people working there but there was no help available!!! No one knew what they were doing and no one had a clue about how to talk to a customer or how to prepare an order (not to mention the place was not clean and outside tables were filthy and no way to clean. Only thing good was the peanut butter banana crunch pita.

Feedback:

Worst experience ever at 9182 s us1 hwy, Port Saint Lucie FL 34952—A friend and ordered 3 smoothies and a banana crunch wrap.. well I got my wrap... 25 minutes later we still had no smoothies!!! I asked the woman behind the counter why we haven’t gotten our smoothies yet and they Rudely said we are just making smoothies. I advised her that the order should be made in order and that I have been there for 20 minutes and still haven’t received our smoothies. Five minutes after I had asked for a refund and they still messed that up as well. I will never return to this location again!!!

Feedback:

Brand new store, very bad customer service, won’t return and they just lost 2 corporate events, excellent product, stores management’s customer service skills will hurt the business.

Feedback:

So I wrote a review and corporate took it down but neither did they respond to me so now I’m going too sue if no one gets in contact with me !

Feedback:

The location I encountered was at 9480 Talbert ave fountain Valley ca, Brandon was the one servicing me, I placed order thru their app then called to confirm he said they were very busy , I was there they had 3 customers...then I said I placed the order on the app will pick up he said ok, didn’t even mention he will not give me the special price that they advertised between 7-10 am, I was there 8:15 am ,to pick up my order not even started, told him to cancel it and he said I need to contact their Corp to get refund, called talked to Zani she said I have to call a different number, I did and no one answered the phone I want to leave message, it was full can’t leave message, what a sram , I was there last time and a men had the same problem and a lady made the adjustment for him, I think they are discriminated, found out they charged my card twice , what’s the... i will report them to the BBB, I been referred so many people to them, so disappointed

Feedback:

Best smoothies at a great price. My body does not allow dairy, so I love that most of their smoothies are dairy-free.

Feedback:

I have had positive experiences at Tropical Smoothie so far.

Feedback:

I didn't realize that bad food, slow service and rudeness was on the menu at TSC. I ordered a smoothie and by the time I got it 20 minutes later the ice crystals had all melted. The drink was awful. I asked if I could order a different drink and was first told I could but the manager said they would only make the same one. I'll never go back! I paid for a drink and got nothing in return. NEVER AGAIN!

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