U-Save Car & Truck Rental (Canada)
Client Review on U-Save Car & Truck Rental (Canada)
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I have been waiting to write this review for a while, but after this morning I think its time to give it. We bought a 2015 Yaris from them back in February after we received it from the Rental Fleet side of things. Within weeks the thing started having issues. We took it in to have it looked at and their Master Mechanic was baffled at what the problem could be... apparently did $400 worth of work and a hose blew off the engine when he took it for a test drive to see if he fixed the issue. They said it needed to go to Toyota but because it was still under factory warranty, so not to worry, but felt the need to include the information that "If Toyota doesn't cover it, its $700 for them to tear apart the engine" but again, told us not to worry and that things shouldn't be an issue. Guess what! Toyota said that the clamp in question is not in fact factory and someone messed with it, therefor, its not their issue. The extended warranty we bought to cover this stuff just in case - wont touch it either because this thing is still under factory... All U Save has done with shrugged and asked for their money. When we ask what payment options are to get the car back, they tell us to give them the 1,500 worth of work first, then we can work out a maintenance payment plan. If we had almost 2 grand laying around, it would have gone to the down payment at the time of purchase. That is what they have called working with us. From day one, its been about money first - never customer care.We have been renting a car since then just so we can get to and from work and school. Today, they showed up for the second time and took the rental because they claim we were behind. These people don't care about you. Drive, far, far away from them. You know that typical used car salesman stereotype? That is these guys ALL over - shady and will bend you over without lube. I suppose its time to involve the BBB.
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