United Parcel Service of America, Inc
Client Review on United Parcel Service of America, Inc
Feedback:
I usually have no issues with UPS, but this time you made my mom cry.Yesterday, four days after the guaranteed delivery date, my mother received her Mother's Day gift. It included a package of swollen, rancid berries and approximately 20 mangled tulips. She was already sad that her children could not be with her on Mother's Day, then her package did not arrive on it's scheduled date, or the following day, or the day after that, or even the day after that as the tracking updates stated. She was so excited to finally receive her package, only to find a rancid mess.I paid almost $30 to have our mothers gift delivered on Saturday, May 11th. On Saturday I received an email stating the delivery date had changed to Monday, even though the tracking showed the package was in the destination city. I called ProFlowers. They told me the package was going to be delivered at 1:30PM, to disregard the email. Wonderful news. At 4:30 my mom text to say she had not received her package. I called again, asked for the status of the package and was told UPS had a delay and it would not be delivered until Monday. On Monday the delivery date changed to Tuesday, then Tuesday it changed to Wednesday. Tracking shows the box left the destination city, went to Clearwater then Orlando, then Orlando back to Clearwater, then Clearwater to Orlando again, then Orlando to Longwood, and eventually back to the destination city. When the package arrived, the exterior box was crushed, the ice pack was warm and the berry box was swollen. I don't understand the lack of urgency to deliver perishable goods. Unacceptable.
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