The UPS Store / Mail Boxes Etc.
Client Review on The UPS Store / Mail Boxes Etc.
Feedback:
UPS was paid to deliver a package from the US to my address. because the package was being shipped from the US I was required to pay duties before the package could be delivered to my address.I contacted UPS by phone and paid the duties, the UPS representative confirmed that the package would be delivered to my house and specified the date, this was not the case. I shortly received a notification the day that the package was to arrive stating that the package was now being sent back to the sender in the US because the delivery person stated that the “apartment address was incorrect”. I did not receive a refund and UPS is now stating I must have the sender pay again to ship the items.UPS was able to place failed delivery stickers on my door step multiple times to the same address they claimed was incorrect. I even stayed home the day it was to be delivered to ensure that I would receive the package. I also had second package due to arrive from UPS as well, this was from a different sender (CostCo). I only received the one new package which had the same address and confirmed by UPS.This was a human error by UPS and they are refusing to make things right and ship the package to me, they have taken money, time and the actual item that belongs to me and simply state they cannot ship the items from the US to Canada because they don't have the ability.... I don't understand why UPS doesn't have the ability to provide the very basic service they sell.UPS has horrible customer service, they do not care about the customer experience.
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