Client Review on Villa La Paws
Feedback:
I had visited twice before bringing my 7 month old Standard Poodle. Each time, a different person was at the front desk, each time I was given different information about pricing. On Saturday I decided to try it, he was there almost 5 hours. When I picked him up, I was told, it would be $19. I was under the understanding, it was $15. for 1/2 day (6 hours). I was then told, FOR THE FIRST TIME, the first visit is free! No one in prior visits mentioned this at all. I sent him with food, I have no idea if he ate. No feedback. Veterinarian instructed this small midday meal. I was given the wrong leash, and never got tupperware back, in order to see if he ate. Too much confusion in front. Reception is the first impression a person gets of an establishment. With everyone giving different information, it was not a good experience. He came home and drank a gallon of water, literally, a gallon, did he drink there? I'm sure water must be available, but did he drink? Like I said, there should be more dialogue, especially on first visit.
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